If you are dissatisfied with your order for any reason, you can return your items within 30 days after purchase date for a prompt refund or exchange. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable and items must be in new condition in original box. Before returning items please contact us for a special return number. Please Email us at: john@grillsandlogs.com or give us a call at: 713-823-8295 and ask for John.